PROFESSIONAL PRESENCE:
A Day in the Life of the Well-Mannered Professional®

PART TWO: On The Job
• The Elements of Communication
• Nonverbal Communication
• Verbal Communication
• Introductions
• How to Work a Room
• Everyday Encounters
• Meeting Protocol
• Meeting Persons with Disabilities
• Remembering Names
• The Traits of a Good Conversationalist
• Mastering the Art of Small Talk
• Your Speech
• Listening
• Electronic Manners
• Telephone Skills
• Voice Mail
• Call Waiting
• Facsimile Machines
• Speakerphones
• Beepers
• Cellular Phones
• Computers
• Electronic Mail


"I suppose leadership at one time meant muscles;
but today, it means getting along with other people."
- Indira Gandhi